Operation: Aisle-Ready · ACAA · DOT Wheelchair Rule

Every passenger reaches the seat. And every passenger gets off the aircraft.

Moving a passenger who can't walk — to the seat, and out in an emergency — is now one of the most scrutinized things a station does. The DOT has made “safe and dignified” the standard, and the penalties are real. Outpost gives your handlers the equipment, the training, and the documentation to meet it.

What you answer to

Aviation has its own disability law — and the DOT is enforcing it.

ACAA · 14 CFR Part 382
The law of disability in air travel

The Air Carrier Access Act — not the ADA — is the federal law governing disability in air travel. It requires carriers to provide safe, dignified assistance to passengers who can't walk to their seat.

DOT Wheelchair Rule · 2024
“Safe and dignified” is now the standard

The 2024 Wheelchair Rule makes certain wheelchair-mishandling failures a per-se ACAA violation and requires hands-on staff training on assisting passengers with disabilities.

DOT enforcement
A $50M precedent

The DOT levied a record $50 million penalty against one airline for mishandling wheelchair passengers — about 25× any prior disability fine — later directed into wheelchair-handling equipment and training.

Why it matters

The volume is enormous, the failures are public, and the fines are the biggest in DOT history.

907,000+
wheelchairs and scooters flown by US airlines in 2025 — roughly one in 92 mishandled.
$50M
the record DOT penalty against a single carrier for wheelchair mishandling — the largest disability-related airline fine ever.
2025
the DOT Wheelchair Rule is in force — hands-on staff training and “safe and dignified” assistance are the expectation now.
It's not only the fines. In recent years passengers have been seriously injured — and some have died — during wheelchair assistance and transfers at the gate and jet bridge. The DOT has been explicit that unsafe physical assistance is a violation, not an accident.
What readiness looks like

The safe transfer of a passenger who can't walk — into the seat, and out of the aircraft in an emergency — comes down to the right equipment and a team that has practiced with it. A ProMove transfer sling for the aisle, a HALO chair for the exit stairs, and trained handlers is the capability the rule now expects. That readiness is the entire reason Outpost exists.

The proof it works
Case in point · aviation

The transfer equipment airports already rely on.

This isn't a new idea. Outpost has supplied ProMove slings to LAX — and the same slings, along with Voyager aisle chairs, are standard at international airports including London Heathrow, Edinburgh, Dublin, and Doha, moving passengers with reduced mobility between their wheelchair, the aisle chair, and the aircraft seat, safely, by a trained team rather than an improvised lift.

It's the capability every California airport needs now — with the DOT Wheelchair Rule in force and LA28 about to bring the world through their gates.

ProMove slings supplied to LAX by Outpost. International adoption per the manufacturers, ProMove UK and Paraid.
The Voyager aisle-chair range

Purpose-built for the narrow geometry of the cabin.

An aircraft aisle needs a chair built for it. The Voyager range — which Outpost supplies to US stations and handlers — covers the full onboard transfer: the complete boarding chair, the 405 mm evacuation chair, and the lightweight aisle chair.

Pricing by quote. Outpost supplies the Voyager range (Paraid) alongside HALO evacuation chairs and ProMove transfer slings — one source for the whole PRM chain.

What we deploy

The transfer, the descent, the training, and the proof.

  • ProMove transfer kits
    The transfer sling that moves a PRM passenger between wheelchair, aisle chair, and aircraft seat — safely, by a trained team, with dignity.
  • HALO evacuation chairs
    Staged at exit stairs and jet-bridge stairwells for the emergency case: getting a passenger who can't walk down to the apron when the elevators and lifts are out.
  • Voyager aisle chairs
    The Paraid Voyager range for the aircraft itself — the complete Flibex boarding chair, the 405 mm narrow Ambi evacuation chair, and the lightweight Air+Chair with an integrated transfer board.
  • Hands-on crew training
    Your station crews and handlers practice on the actual equipment — the exact training the Wheelchair Rule now expects.
  • Aisle-transfer kit
    Extension handles and a dedicated bag so the sling reaches the aircraft aisle and the tight geometry of a narrow-body.
  • Go-Bag & SunCase
    Crew readiness and backup power for the command point when an outage or irregular op stretches your team.
  • 12-month audit log
    Dates, names, serials, and signatures — the record a DOT reviewer or your own compliance team asks for.
Free one-pager

Get the Airport readiness flyer

The obligation, the highlights, and a stairwell-readiness checklist — on one page you can forward to your team. We'll email it now.

Free · emailed instantly · we reply from drew@outpostprep.com.
Coverage Designer · Operation: Aisle-Ready

Build your coverage in 30 seconds

Set your building, pick your chairs, and watch three tiers of coverage price themselves.

Live estimate

PRM egress is on the hook under the Air Carrier Access Act — a chair at each exit stair is the baseline.

How many concourse / exit stairwells?
2
How many levels?
3
What best fits your stairs & passengers?
Add to the plan?
Your build
2 concourse / exit stairwells × 3 levels · HALO Swift
Your three tiers of coverage
Baseline
2chairs
HALO Swift
HALO Swift
One chair per stairwell — the compliance baseline.
★ Recommended
Recommended
4chairs
HALO Swift
HALO Swift
Adds coverage on your upper floors so no one waits long.
Full
6chairs
HALO Swift
HALO Swift
A chair on every floor of every stairwell — nobody waits.
We'll email your numbered estimate in seconds — no call required.

Estimate only — final counts confirmed on your walkthrough. Chairs & slings are quoted; Go-Bags and SunCase are priced online.

Tell us the station. Get your quote in 30 seconds.

A fixed price for your operation in 30 seconds — no call required.

Free · fixed-price spec · we reply from drew@outpostprep.com.